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Frequently Asked Questions

Here’s all you need, to know us better

All about artworks and graphics

What file types are recommended for artwork uploads?
Once my reprint has been approved, can I change the artwork?
How many colors can each banner include?
Can ҴýBuzz print on both sides of the banner?
Do you print height by width (H x W) or width by height (W x H)?
Can I change my artwork once it has been approved and is in production?
Does ҴýBuzz make vertical print banners?
What if I don't like the proof of the banner?
What if the colors on the custom banner don't come out the way I expected?
What does it mean by 'Instant preview for this file type not available'?
What printer resolution do you use?
What printing technology do you use?

All about Products, Quality, and Materials

What is ҴýBuzz's Warranty?
How can ҴýBuzz offer such low prices without compromising quality?
Why should I order my custom banners from ҴýBuzz?
What if my order is lost by your shipping carrier?
What is ҴýBuzz's return policy?
Do the custom banners have grommets or holes along the side for hanging? If so, can I order more for my signage?
Do the banners have slits for the wind?
Are banners waterproof? How long will they last?
I am hanging my custom banner over the street between two poles. What do you recommend to make sure it hangs properly?
What is the difference between 11 oz vinyl material and 16 oz?
Do you print neon colours?

All about Orders, Payments and Shipping

Does ҴýBuzz give bigger discounts to commercial orders?
How much is the shipping cost?
How long does it take to receive my custom banner?
Will I get a full refund if I decide not to go with the order after 60 days?
Does ҴýBuzz ship outside of the United States?
What if my order is not delivered within the guaranteed time frame?
Where do I mail my payment?
May I purchase a custom sized banner?
What if my package is returned to the sender?
Where are you located?
Can I change my order after the dimensions are approved?
Can I cancel my order and get full refund?
What If I received damaged order?
I only received part of my order - where is the rest?
Can I update my billing address?
Can I change the shipping address?
How do I reorder something I previously purchased?
Can I reorder a product but change the size?
I am a tax exempt customer and/or a reseller. How do I collect a refund for the taxes I paid?
Do you ship to APOs and FPOs?
Will the printed product look exactly like the design proof displayed on my monitor?
Can I make a correction to my order after the artwork is approved?

Have we left something out?

Drop us a mail on sales@bannerbuzz.com We’re waiting!